Contact information

 

CONTACT POLICY

At LUXORAAPPAREAL, we are dedicated to providing you with a premium shopping experience. Whether you have a question about a specific scent profile or need an update on your shipment, our team is here to assist you.

1. Official Communication Channel

To ensure your inquiry is tracked and handled by the correct department, please reach us exclusively through our official email:

  • Email: luxoraapparel7@gmail.com

Note: For security and record-keeping purposes, we do not handle customer support or order changes via social media DMs (Instagram/Facebook). Please email us for all order-related matters.

2. Response Time Standards

We value your time. Our goal is to provide a thoughtful response to every inquiry:

  • General Inquiries: You can expect a response within 24 to 48 hours.

  • Business Hours: Our support team monitors emails Monday through Friday, 9:00 AM – 5:00 PM (EST).

  • Weekends/Holidays: Emails sent over the weekend or during federal holidays will be addressed on the following business day.

3. Information Required for Support

To help us resolve your issue faster, please include the following in your email:

  • Subject Line: [Order #] – [Brief Description of Issue]

  • Body: Your full name and a clear description of your question or concern.

  • For Damaged Items: Please attach clear photos of the product and the shipping label.

4. Order Modifications & Cancellations

Because we aim for a 24 to 48-hour shipping turnaround, orders move into fulfillment quickly.

  • If you need to change your shipping address, please email us within 2 hours of placing your order.

  • Once an order has been assigned a tracking number, we are unable to make any modifications or cancellations.

5. Respectful Communication

We are committed to helping you. We kindly ask that all communication with our staff remains respectful. We reserve the right to decline service to any individuals who use abusive, threatening, or offensive language in their communications.

LUXORAAPPAREAL Quality Fragrances. Exceptional Service. luxoraapparel7@gmail.com